Frequently Asked Questions (FAQ)
Bookings & Check-In
How do I book a suite for my cat?
You can easily book your cat’s stay through our website. We recommend booking in advance, especially during peak periods such as Easter, Christmas, and school holidays.
Check-in begins at 12 PM, and check-out is at 11 AM, Monday through Saturday. Early or late check-ins and check-outs can be arranged for an additional fee of $20. Please note that during early or late check-outs, your cat will be in a holding area in the vet clinic, not in their booked room, to accommodate incoming guests.
We don’t provide a pet taxi service directly, however there are several pet transport services in Sydney that can bring your cat to and from Hotel for Cats. We recommend booking in advance, especially during busy periods. Here are a few options to consider:
Can I visit before booking?
To maintain the comfort, security, and privacy of our feline guests, we do not allow tours of the hotel. We know humans wouldn’t like strangers looking into their hotel rooms while they were having a bath. We think cats feel the same.
Suites & Amenities
What types of suites do you offer?
We offer a variety of suites to cater to different feline personalities and needs, including:
- Clowder (Family) Penthouse: Our largest suite, ideal for families of up to four cats.
- Terrace Penthouse: A spacious suite with ample room for play and relaxation.
- The Estate: A luxurious suite offering a comfortable and stylish environment.
- Church/City View 5-Star Suites: Suites with scenic views and premium amenities.
- The Retreat: Located in a quiet part of the hotel, perfect for cats who prefer tranquility.
- Junior and Senior Suites: Cozy accommodations designed for the specific needs of younger or older cats.
Each suite is thoughtfully designed with custom bedding, climbing shelves, and entertainment options to ensure your cat’s comfort and enjoyment.
What amenities are included?
All suites come equipped with custom bedding, climbing shelves, litter facilities, fresh water, and premium meals. Select suites also feature cat wheels, cozy hideaways, and interactive play areas to keep your cat engaged and active during their stay.
Feeding & Care
What food is provided?
We serve high-quality premium cat food to cater to your cat’s dietary needs. If your cat requires a specific diet, please provide their usual food to maintain consistency.
Can I bring my cat’s favorite blanket or toy?
Absolutely! Bringing familiar items can help your cat feel more at home during their stay.
Do you administer medications?
Yes, our trained staff can administer most oral and topical medications. Please inform us at the time of booking and ensure all medications are clearly labeled with instructions.
Safety & Well-Being
Are vaccinations required?
Yes, all cats must be up-to-date with their F3 vaccinations. Proof of vaccination is required at check-in to ensure the health and safety of all our guests.
Will my cat interact with other cats?
No, each cat or family of cats stays in their own private suite to ensure their comfort and security.
Will my cat have access to outdoor space?
Some of our suites include private window catios, allowing your cat to enjoy fresh air in a secure environment.
Is the hotel supervised?
Yes, our experienced team provides daily care and supervision, ensuring every guest is happy, healthy, and well looked after.
Other Questions
Do you accept undesexed cats?
We accept desexed cats only, unless they are under six months old.
Can I get updates on my cat while I’m away?
Of course! We are happy to provide updates, including photos and messages, so you can relax knowing your kitty is safe and content.
Still have questions?
Feel free to contact us via phone or email—we’re here to help!
