Entry-header image

Terms & Conditions

At Blakehurst Vet’s cat hotel, we strive to provide the highest standard of care. By making a booking with us, you agree to the following terms and conditions. Please carefully review and consider them before proceeding.

DEPOSIT
A non-refundable deposit of 20% is required upon booking. The remaining balance is to be paid upon check-in. During peak periods, eg Christmas, full payment may be requested at least one month prior to the booked dates. No refunds will be issued for either the deposit or the payment. Should you choose to cancel, delay check-in, or collect your pet earlier than initially planned, no refunds will be provided regardless of the circumstances.

EXTENSIONS
Extensions to the original stay are subject to availability. Once a booking is made, we are unable to shorten the duration, especially during peak periods, as the reserved room is exclusively allocated to your pet, and other bookings have been arranged accordingly.

CHANGES
You can modify your booking dates for a $20 admin fee until 10 days prior to your stay. If you make changes within 10 days of your stay, it will be counted as a cancellation and you will lose your deposit. Additionally, all changes must meet the minimum stay requirements for the season. For instance, reducing your stay from 16 to 13 nights won’t be permitted if the minimum required stay is 14 nights. However, extending your booking from 14 to 16 nights is possible, subject to room availability.

PEAK PERIODS 2024
EASTER: 28 March to 1 April
AUTUMN: 11 – 25 April
WINTER: 29 June – 21 July
SPRING: 23 September – 6 October
CHRISTMAS: 18 December – 7 January
SUMMER: 8 – 31 January
Please be aware that the duration of peak periods and their associated rates may vary. After you have made a reservation, rest assured that we will not offer a lower price for the same dates. However, to optimise our booking schedule, we might adjust the minimum stay requirements to accommodate unscheduled gaps.

MINIMUM STAY PERIODS
Grand Church Condos
4 nights Easter, Autumn, Winter, Spring, Summer
8 nights Christmas
Junior Suites
5 nights Easter, Autumn, Winter, Spring Summer
10 nights Christmas
Church/City View
5 nights Easter, Autumn, Spring, Summer
14 nights Christmas
The Estate
3 nights off peak
7 nights Easter, Autumn, Spring, Summer
14 nights Christmas

RESPECT
Our dedicated veterinarians and nurses work tirelessly to ensure your pet has a wonderful holiday, receiving love, respect, and dignified treatment at all times. We kindly request that you reciprocate by maintaining courtesy in your interactions with our team members.

VACCINATIONS
All guests must be up to date with their yearly vaccinations. We will contact your regular vet to verify the date of the last vaccination. If we are unable to confirm the vaccination status, we will give you the opportunity to do so. If we still cannot confirm, your pet will be vaccinated upon arrival at an additional cost to you, and an isolation period in our hospital may be necessary.

CHECK IN/OUT
Check out time is by 11am, while check-in time begins from 12pm. If you need to drop off your pet earlier, a holding charge of $20 will apply. For collections after 11am, a charge of $20 will also be incurred. This $20 is a holding fee. Your cat will leave their room at 11am and be held in a holding area in the vet. If you would like your cat to stay in their room, you will need to pay for additional night. If you have not collected your cat by the time our clinic closes, an extra night’s boarding fee will be added to your account. Please note that there are no check-ins or check-outs on Sundays or public holidays. All check ins and outs must be completed by 6pm weekdays and 230pm Saturdays.

ACCESS TO HOTEL
With the exception of trained staff, we do not allow access to our hotel for humans. This policy ensures the privacy and safety of our guests while reducing any anxiety caused by passersby looking into the rooms. Our Cat Hotel team will settle your pet into their individual room once you have departed for your break.

PUBLIC HOLIDAY SURCHARGE
NSW public holidays may incur a surcharge of $10 per guest in off peak periods. For example, if the public holiday falls in our peak periods where it daily rate is higher, you will not be charged the $10.

FOOD
We feed our guests Royal Canin Vet Approved Dry Food. You are welcome to bring your own food and we will feed that free of charge.

MIXING CATS
We believe cats are very particular about the company they keep so we never mix cats from different households. The room you book is exclusively for your cat/s.

UPDATES
We endeavour to provide photo updates, but this may not always be feasible. If your cat is staying in a Suite, you can expect an update every 3-4 days. For condos, you will receive one update per stay. For Junior and Senior Suites updates will be provided every seven days. If you wish to enquire about your cat’s well-being, please feel free to call or email us. Unfortunately, we are unable to provide updates on Sundays or public holidays,

NON DESEXED GUESTS
All male guests over six months must be desexed, and females in heat are not permitted to stay.

MEDICATION
If your pet requires medication during their stay, our staff can administer it at a cost of $5 per day. Medications must be accompanied by a veterinarian’s prescription label, and we will only administer them if we are certain of the prescribed dosage. In rare cases where a pet displays aggression or extreme stress, we may be unable to administer the medication and will notify you accordingly.

FLEA TREATMENT
On check-in, a flea treatment must be applied by our staff. You may provide your own flea product, which we will apply free of charge, or you can purchase a treatment from us. Please note we only accept flea treatments that cover fleas, heartworm, roundworm, hookworm and ear mites. Our nurse must apply the treatment to maintain a flea-free environment. If fleas are found on your pet during their stay, a Capstar flea tablet will be administered, and the cost will be added to your account.

SIBLINGS
Siblings staying in the same room will be charged an additional $20 per sibling per day on top of the first guest room charge.

SPECIAL NEEDS
In rare instances, we may need to allocate your cat a different room to accommodate other guests’ special needs, such as those who require close medical monitoring. If this happens, your cat will be assigned an equal or superior room. If you decline the new room, we will provide a refund.

VETERINARY ATTENTION
In the event that a guest requires veterinary attention, the owner is responsible for all related expenses. In cases of serious illness where the owner cannot be reached, the decision of the attending veterinarian will be considered final.

BOARDING FEES
Boarding fees and terms are subject to change without prior notice.

PROPERTY
We cannot be held responsible for any loss of personal property, such as collars or bedding.

REFUSAL OF BOOKING
We reserve the right to refuse any booking for any reason.

SOCIAL MEDIA
Please be aware that photos of your pet may be posted on Blakehurst Vet or Hotel for Cats social media accounts and/or website during or after their stay.


By proceeding with the booking, you acknowledge and accept these terms and conditions. We appreciate your cooperation and look forward to providing exceptional care for your beloved puddycat.