We want you to feel completely at ease leaving your cat in our care. Here are the answers to the questions we hear most often.
Jump to a section
Booking & Arrival
5 questions
No. All bookings must be made online through our website. This ensures availability is accurate, your details are entered correctly and your cat’s suite is confirmed immediately. Our team is always happy to answer questions by phone, but bookings themselves need to be completed online.
Check-in begins at 12pm and check-out is at 11am, Monday to Saturday. Early or late arrangements can be made for a $20 fee. During early or late check-outs your cat will wait in a holding area at the veterinary clinic while the suite is prepared for incoming guests.
We don’t provide a pet taxi service directly, however there are several pet transport services in Sydney that can bring your cat to and from Hotel for Cats. We recommend booking in advance, especially during busy periods. A few options to consider:
We do not offer tours of the Hotel for Cats. To protect the comfort, security and privacy of our feline guests we do not allow visitors to look into occupied suites. Just as humans would not want strangers viewing their hotel room while they were relaxing, we believe cats feel the same. This policy helps keep the hotel calm and settled for every guest.
The Hotel for Cats is in Blakehurst, around twenty minutes from Sydney Airport. Our central location in the St George area makes drop-off and pick-up easy for families who are travelling.
5 questions
Hotel for Cats provides a range of amenities designed for comfort, calm and natural feline behaviour. Many suites include multi-level space for climbing and resting, soft bedding, scratching posts, enrichment activities and generous windows for natural light. Pet Calm diffusers are used throughout the hotel to support relaxation.
We provide premium dry food for all guests, using either Advance or Royal Canin. Owners are welcome to bring their cat’s usual food if they prefer, including wet food. Royal Canin wet, dry and prescription diets are also available for purchase through Blakehurst Vet. Fresh water is always available and our team follows your feeding instructions closely.
Yes. You are welcome to bring your cat’s favourite blanket or toy. Familiar scents can help your cat feel more secure and may make settling in easier. Our team places these comfort items in your cat’s private suite so they have something that smells like home.
We use a mix of premium tofu litter and clay clumping litter. This combination provides excellent odour control, good absorption and a texture that most cats find comfortable and familiar.
Yes. Every stay includes one complimentary weekly update with photos or videos and a written summary of how your cat is doing. You are also welcome to call us at any time.
Additional photo or video updates are available for $20 each. This charge helps ensure our staff spend most of their day caring for your cat rather than behind a camera.
4 questions
Yes, all cats must be up-to-date with their F3 vaccinations. Proof of vaccination is required at check-in to ensure the health and safety of all our guests.
Yes, our trained staff can administer most oral and topical medications. Please inform us at the time of booking and ensure all medications are clearly labelled with instructions.
Each guest has a private suite with no contact between cats and our team monitors them daily. We offer senior-friendly suites with low ramps and supportive bedding for easier mobility. As part of Blakehurst Vet we can arrange medications, vet checks and other veterinary care if needed during their stay.
Yes. Hotel for Cats welcomes cats with Feline Immunodeficiency Virus (FIV), provided they are otherwise healthy and meet our standard admission criteria. All feline guests stay in private, self-contained suites and are never mixed with other cats. As FIV is only transmitted through deep bite wounds, our accommodation and handling practices ensure there is no risk to other guests.
Cats with FIV must be up to date with their F3 vaccination, desexed, and in good general health. We may request recent veterinary records prior to confirming a booking.
Policies
3 questions
No. Every suite is fully private and designed so no cat can see, approach or come into contact with another. This supports calmer settling, reduces stress and is especially helpful for shy or anxious cats who prefer their own space.
We accept undesexed cats only if they are under six months of age. Cats older than six months must be desexed to stay with us. All guests have private suites with no contact between cats, and our team monitors every guest closely.
We offer a selection of optional extras including grooming services, nail trims, heat pads, additional photo updates, and food options. Health checks, cat clips and other vet-approved services can be arranged through Blakehurst Vet. All extras are optional and can be added during the reservation process.
“By using this website, you consent to our use of cookies to enhance your browsing experience. For more details, please review our Privacy Policy.”
